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I see and hear it all the time, particularly in retail and hospitality environments. Recently, I observed employees

I was researching online recently and stumbled across an article detailing some of the customer experience discoveries

Do you find wading through resumes tedious?

Are you finding it difficult to get the best people for your

In my time as a business owner I have always followed the success of like-businesses closely. The key to success is learning from others, right? Not always as it turns

When was the last time you were surveyed by a small business? And, of those who did, how many activated positive change in their business that you, as the

Our inboxes are full of emails trying to sell to us and if you’re like me, you either regularly delete a stack without reading them or straight up unsubscribe. Many of us

Last week I shared my thoughts on why businesses should be collecting customers’ details. It’s pretty straight forward. If you have the details of people who already

For business, developing a customer database has enormous financial potential now and when it comes time to sell your business. Collecting customer details 

Rewards are only rewarding if they are perceived to be of value by your target market. There are so many around and one of the oldest and most widely used is really

With every week full-on in your business, if you get any days off, chances are they’re not really days of leisure. There’s always something that needs to be done to

Last week I went to my regular hair salon in the city and I overheard a conversation I’ve heard many times before… Staff talking to customers mentioning they’re on

So, being my first blog and all, I thought you might like to know what it is that brings me to write one. The plan is to share no-nonsense advice with small business