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Are You Confident Your Staff Are Projecting The Values Of Your Business?
14 March, 20164 June, 2017  by Mel Telecican

Are You Confident Your Staff Are Projecting The Values Of Your Business?

I see and hear it all the time, particularly in retail and hospitality environments. Recently, I observed employees

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One Thing To Avoid That Negatively Impacts Sales Results
27 January, 20164 June, 2017  by Mel Telecican

One Thing To Avoid That Negatively Impacts Sales Results

I was researching online recently and stumbled across an article detailing some of the customer experience discoveries

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how-to-avoid-reading-resumes-and-still-get-the-best-person-for-the-job
20 October, 20154 June, 2017  by Mel Telecican

How To Avoid Reading Resumes And Still Get The Best Person For The Job

Do you find wading through resumes tedious?

Are you finding it difficult to get the best people for your

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23 February, 20154 June, 2017  by Mel Telecican

Only Way Business Should Spend Their Marketing Dollars

In my time as a business owner I have always followed the success of like-businesses closely. The key to success is learning from others, right? Not always as it turns

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2 January, 20154 June, 2017  by Mel Telecican

Surveyed by a small business lately?

When was the last time you were surveyed by a small business? And, of those who did, how many activated positive change in their business that you, as the

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2 December, 20144 June, 2017  by Mel Telecican

Customer Engagement – Are your emails being opened?

Our inboxes are full of emails trying to sell to us and if you’re like me, you either regularly delete a stack without reading them or straight up unsubscribe. Many of us

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5 November, 20144 June, 2017  by Mel Telecican

How to get more customers on board

Last week I shared my thoughts on why businesses should be collecting customers’ details. It’s pretty straight forward. If you have the details of people who already

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28 October, 20144 June, 2017  by Mel Telecican

Why you should be collecting customer details

For business, developing a customer database has enormous financial potential now and when it comes time to sell your business. Collecting customer details 

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29 September, 20144 June, 2017  by Mel Telecican

Top 5 Mistakes Made In Rewards Programs

Rewards are only rewarding if they are perceived to be of value by your target market. There are so many around and one of the oldest and most widely used is really

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16 September, 20144 June, 2017  by Mel Telecican

Reputation Management – Monitoring Customer Reviews

With every week full-on in your business, if you get any days off, chances are they’re not really days of leisure. There’s always something that needs to be done to

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8 September, 20144 June, 2017  by Mel Telecican

You and your staff; the value of being ‘UP’

Last week I went to my regular hair salon in the city and I overheard a conversation I’ve heard many times before… Staff talking to customers mentioning they’re on

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1 May, 20144 June, 2017  by Mel Telecican

Welcome to The Customer-Centric Coach

So, being my first blog and all, I thought you might like to know what it is that brings me to write one. The plan is to share no-nonsense advice with small business

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Page 1 of 11

Author – Mel Telecican

Having owned and operated her own restaurant business in inner-city Brisbane, Mel learned early on ... READ MORE >

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67. Cultivating Exceptional Leaders with Karen Schmidt
67. Cultivating Exceptional Leaders with Karen Schmidt Jul 12th, 2016
66. More Patients, More Profits & Less Stress With Dr Jesse Green
66. More Patients, More Profits & Less Stress With Dr Jesse Green Jun 28th, 2016
65. Adapting To Market Needs With John Hart
65. Adapting To Market Needs With John Hart Jun 14th, 2016
64. Changing The Client Experience In Law With Clarissa Rayward
64. Changing The Client Experience In Law With Clarissa Rayward May 31st, 2016
63. Tourism & The Customer Experience with Mark Evans
63. Tourism & The Customer Experience with Mark Evans May 17th, 2016
62. Anticipating Customer Needs With Phillip Di Bella
62. Anticipating Customer Needs With Phillip Di Bella May 3rd, 2016
61. Improved Service And Sales With Roger Simpson
61. Improved Service And Sales With Roger Simpson Apr 19th, 2016
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