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I invited today\u2019s guest on the show because I feel like I\u2019ve grown up always knowing this brand. Reeve Kruck is the owner of Titan Sheds and Titan Garages – The Titan Group. A business that was bought in <\/span>April of 1991 and this year is celebrating it\u2019s 25th year of business. In that time they\u2019ve built over 130 000 structures and now employ over 150 Australians. From home garages and tool sheds through to industrial and commercial buildings, Titan has over 30 distributors in Queensland and New South Wales. Reeve Kruck is well and truly the king of the sheds and a great person to talk to about growing a sustainable business throughout the decades.<\/span><\/p>\n <\/p>\n *** This Episode was brought to you by Brandstrong. The <\/span><\/i>Customer Centric Show listeners can access an exclusive offer, and save $50 per month off the Business Class plan, for the first 6 months. Simply go to <\/span><\/i>www.brandstrong.co\/customercentric<\/span><\/i><\/a> and on checkout, use the code CENTRIC ***<\/span><\/i><\/p>\n <\/p>\n During my conversation with Reeve he shares:<\/span><\/p>\n <\/p>\n Selected Links For This Episode<\/b><\/p>\n \u201cYou can have the best systems in the world \u2026 but if you haven\u2019t made a sale, you\u2019re out of business. Doesn\u2019t matter what business you\u2019re in. If somebody goes broke, I\u2019ll guarantee within 10kms of that same business, I\u2019ll find somebody in that exact same business going just fine, because they go out and sell, sell all the time\u201d <\/span><\/i>Reeve Kruck<\/i><\/b><\/p>\n \u201c<\/span>It still involves sitting belly to belly, face to face and getting them emotionally involved\u201d <\/span><\/i>Reeve Kruck<\/i><\/b><\/p>\n <\/p>\n \u201cIt\u2019s not the telling process, it\u2019s the selling process. I like my guys to involve the customer all the time\u201d <\/span><\/i>Reeve Kruck<\/i><\/b><\/p>\n <\/p>\n On face-to-face sales over digital sales: \u201cI\u2019m a great believer in that you have to use a whole lot more senses. When you\u2019re talking to the customer, you have to paint a picture. When you\u2019re dealing with somebody and you\u2019re in the person\u2019s backyard and where they want the building to go and you\u2019re involving them and putting stakes in the ground…The whole time, they\u2019re seeing what I\u2019m talking about\u201d <\/span><\/i>Reeve Kruck<\/i><\/b><\/p>\n <\/p>\n \u201cI believe delegation without supervision is abdication. You need to come back all the time.\u201d <\/span><\/i>Reeve Kruck<\/i><\/b><\/p>\n <\/p>\n Our podcast player will look like this on your site:<\/span><\/p>\n\n
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\n<\/span><\/i>On rewarding staff: \u201cYou try and do things for people that they really can\u2019t afford to do themselves\u201c <\/span><\/i>Reeve Kruck<\/i><\/b><\/p>\n
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