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Phillip di Bella founded Di Bella Coffee back in 2002. It began as a small coffee roasting operation in the suburbs of Brisbane in Queensland, Phillip ended up taking a big portion of the market in several ways. One of these was when they were the first to develop a system that was coined the “Crop to Cup” system taking quality coffee direct from farmers all over the world to consumers in Australia, and now internationally. Phillips current role of Managing Director Remains at Di Bella Coffee despite selling to Retail Food Group in 2014. He still sets the vision of the company and provide the support and mentoring to the senior management team. Phil is an active collaborator and contributor to the community. He has been on the Queensland Premier\u2019s Advisory Board for 3 years, he has remained as the Director of Brisbane Marketing for 6 years he is the Director of Tourism & Events Queensland. Phillip is also on the Department of Marketing Industry Advisory Board at Griffith University where he was awarded as an Adjunct Professor of Entrepreneurship for his significant and ongoing work, insight and contributions.<\/span><\/p>\n <\/p>\n During my conversation with Phillip he shares:<\/span><\/p>\n <\/p>\n <\/p>\n Phillip\u2019s Example Of A Customer-Centric Business<\/b><\/p>\n <\/p>\n Selected Links For This Episode<\/b><\/p>\n <\/p>\n \u201cPeople think that saying hello, smiling and being nice is customer service. To me that\u2019s not, That\u2019s politeness…To me, customer service is when people are dedicating to deliver\u201d <\/span><\/i>Phillip Di Bella<\/i><\/b><\/p>\n <\/p>\n \u201cWe love it when something goes wrong. That is our opportunity to make a customer\u2019s day… We use it as an opportunity to get better\u201d <\/span><\/i>Phillip Di Bella<\/i><\/b><\/p>\n <\/p>\n \u201cIf I research the companies that are doing things right, I become an imposter. What I do is I look at the companies and say \u2018how can I do that better or different?\u2019, and \u2018is there a market for it?\u201d <\/span><\/i>Phillip Di Bella<\/i><\/b>\n
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\n\u201cHire people who are good enough to have their own business but make sure you\u2019re giving them a reason not to go off and own their own business\u201d <\/span><\/i>Phillip Di Bella<\/i><\/b><\/p>\n