{"id":1306,"date":"2016-05-31T06:00:04","date_gmt":"2016-05-30T20:00:04","guid":{"rendered":"https:\/\/customercentriccoach.com\/?p=1306"},"modified":"2017-06-04T12:32:51","modified_gmt":"2017-06-04T02:32:51","slug":"clarissa-rayward","status":"publish","type":"post","link":"https:\/\/customercentriccoach.com\/clarissa-rayward\/","title":{"rendered":"64. Changing The Client Experience In Law With Clarissa Rayward"},"content":{"rendered":"
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Clarissa Rayward, is the Director of Brisbane Family Law Centre. She\u2019s also known as \u00a0\u2018The Happy Family Lawyer\u2019. <\/span><\/p>\n I invited Clarissa on the show because she is an example of how, even in an industry like law, there is a better way. A way can do things differently to the benefit of the customer, or in this case, the client. As a Divorce Lawyer, Clarissa specialises in helping separating families stay out of the Family Courts and stay friends as she believes that a divorce can be a positive end to a marriage.Over the past 13 years Clarissa has worked as a specialist family lawyer and has helped over 2,000 Australian families through their divorce. That experience has reinforced her belief that traditional legal processes do little to help separating families find a positive future after divorce. Clarissa believes it takes more than lawyers and Courts to help families through divorce and separation in a way that ensures a positive end to a marriage. For this reason she established Brisbane Family Law Centre, a multidisciplinary practice where lawyers work alongside counsellors and financial planners to ensure that clients receive the holistic support they need at such a challenging time. Clarissa is determined to change the way Australian families experience divorce and separation for the better. She is known as \u2018The Happy Family Lawyer\u2019 as she believes that a divorce can be something you can look back on with pride. So for this reason I\u2019m excited to bring you Clarissa who is a good friend of mine, to share with you \u00a0the importance of thinking about the client experience and outcome above and beyond what is the traditional approach. <\/span><\/p>\n <\/p>\n During my conversation with Clarissa we talk about:<\/span><\/p>\n <\/p>\n <\/p>\n Selected Links For This Episode<\/b><\/p>\n On giving away information for free : \u201cMy approach in business has always been give, give, give and it ultimately gives back.\u201d <\/span><\/i>Clarissa Rayward<\/i><\/b><\/p>\n <\/p>\n \u201cFor a client, there is no end of information to access. My approach has been to try and take what can often be really complicated information and break it down into a really easy, digestible reading\u201d <\/span><\/i>Clarissa Rayward<\/i><\/b><\/p>\n <\/p>\n \u201cYou\u2019re looking at a win-win, for outcomes that meet that needs of everyone at the table rather than applying pure law\u201d <\/span><\/i>Clarissa Rayward<\/i><\/b><\/p>\n <\/p>\n \u201cSetting up a business that focuses on keeping families away from the courts and ideally finding positive ends to marriages, is personally far more satisfying. But I see, for the families I\u2019m working with, the outcomes are so much better, the costs are lower, the emotional costs are so much lower.\u201d <\/span><\/i>Clarissa Rayward<\/i><\/b><\/p>\n\n
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