{"id":647,"date":"2015-07-22T06:00:44","date_gmt":"2015-07-21T20:00:44","guid":{"rendered":"https:\/\/customercentriccoach.com\/?p=647"},"modified":"2017-06-04T12:29:54","modified_gmt":"2017-06-04T02:29:54","slug":"justin-mcgurgan","status":"publish","type":"post","link":"https:\/\/customercentriccoach.com\/justin-mcgurgan\/","title":{"rendered":"9. Hospitality Service Culture with Justin McGurgan"},"content":{"rendered":"
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Justin McGurgan has worked in hospitality since he was 16 years old and in the club-venue space, he’s aware that when the product offerings don’t vary too greatly from venue to venue, the difference is in the delivery. As the owner of a registered training organisation for hospitality compliance, Justin McGurgan<\/a>\u00a0recognised the need for a culture shift in the venues he works with and created what he calls the sustainable and profitable service culture program. He shares his observations of what business lack, the reasons behind it and how they can shift their culture into what they hoped it would be.<\/p>\n During my conversation with Justin McGurgan, he shares:<\/p>\n Author of ‘Raising the Barista: the 12 steps to an awesome and profitable service culture’, Justin is committed to helping put hospitality back into the hospitality industry.<\/p>\n Managers need guidance to become better leaders, staff need to understand the personal benefits of being more helpful, engaged team members. It doesn’t happen naturally so what needs to change? In this interview Justin shares with us tips and practices he incorporates to build a more cohesive, service-oriented team to drive a more profitable business.<\/p>\n Selected links for this episode<\/b><\/p>\n\n