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Margaret Strano is the creator and owner of Avanti Collections Boutique. Her bricks-and-mortar store specialises in high quality womenswear and has been doing so for 20 years. Her children were teenagers when she began and in her preparation for them setting off into the real world, she positioned herself in a new role as a small business owner in the retail space. She followed her passion of appreciating well-formed and designed clothing to open her boutique and has never looked back. With a focus on adding value to her client’s experience she has developed a\u00a0very loyal group of customers, she has seen her business survive through the economic ups and downs of her small city. In a world where many businesses don’t survive past five years, Margaret has stood the test of time with over 20 years of local customer insight and knowledge that she shares in this interview.\u00a0<\/span><\/p>\n During my conversation with Margaret Strano she shares:<\/span><\/p>\n <\/p>\n Margaret’s Example Of A Customer-Centric Business<\/b><\/p>\n <\/p>\n Selected Links For This Episode<\/b><\/p>\n <\/p>\n “Make the customer feel comfortable. Gauge their personality to determine whether they need your help urgently or whether they need time and slowly win their confidence. Then you can help them”-<\/span><\/i>Margaret Strano<\/i><\/b><\/p>\n\n
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